Work with us

Some models presented on our website can be customized and adapted to your wishes.
You can contact us by email or using the menu below. We will get back to you shortly.

Find answers to the most frequent questions regarding delivery, returns, and products in our FAQ.

To open a professional account, please consult our PROFESSIONAL SERVICES page.

If you need help or wish to submit a request, please find our contact details below.

CUSTOMER SERVICE

Monday to Friday from 9:00 AM to 12:30 PM and from 1:30 PM to 5:30 PM.

contact@carchon.com

+33 (0)6 75 52 39 08

26 rue des metiers, ZA de Pouilly 2
21560 Couternon

Special requests

Thank you for considering us to bring your projects to life.

Please email us at contact@carchon.com all the information needed for a quote:

Project name and description:
Project schedule:
Budget:
List of items to be quoted:
Technical description complementing the attached files:
Delivery/site address:
Billing address:
Your deadline for the quote:
Your contact details and direct phone number:

NB: Our quoting time is 2 to 4 weeks, depending on the complexity of your project and our team's workload.

We understand that a project may sometimes require a slightly different realization than what we offer. That's why we are delighted to be able to customize our products if needed.

We are fortunate to have excellent manufacturing facilities. So, if you want to create a specific product that doesn't exist on the market, we may be able to help you.

Please email us at contact@carchon.com all the elements necessary for quoting:

Product name:
Desired quantity:
Dimensions:
Tone:
Type of finish:
Your delivery address:
Your billing address:
Your contact details and direct phone number:
Whether or not you wish to be called back:

Would you like to see our materials and finishes before ordering? We offer samples from our collections. Contact us to order your free or paid samples, depending on your selection.

Sample delivery times are generally 5 to 7 business days.