When you buy from carchon.com, you always get free returns within 14 days. If you wish to make a return, please contact us at sav@carchon.com to get your return label.

Each piece is carefully crafted, assembled, and packaged in our workshop in Couternon, Burgundy. They are delivered with their custom protective cover and a certificate of authenticity.

ESTIMATED DELIVERY TIME:

Europe: 3 to 5 business days

For custom-made pieces, we will provide you with the lead times during our discussions.

You can pay by card, PayPal, Apple Pay, or Klarna.

Accepted cards: Carte Bleue, Visa, Mastercard, Eurocard, American Express

Card payment is 100% secure, and Carchon does not have access to your bank details.

To better protect our customers during online payments, 3D Secure validation may be requested during checkout. You will then need to enter a password or security code received by email or phone to validate your payment.

Absolutely, all models presented on our website are fully customizable. They are just a glimpse of the infinite possibilities offered by our workshops in terms of furniture design and manufacturing. Please do not hesitate to contact us for any specific requests.

We mainly work with E27 LED bulbs. You can easily change the bulb by consulting your model's documentation, available here.

Check the tracking page

Once your order is confirmed, a tracking number will be provided. A shipping confirmation will be sent to you by SMS and email once your order has been dispatched.

Absolutely, you can reach us from Monday to Saturday, 9am to 6pm by email, at the following address: contact@carchon.com

You can contact us directly via the Contact us page of our website.